Services

Customer Service

Contact CustomerCare
Call us: 0532-2504852 (Monday to Saturday: 10am – 6.30pm)
Write to us at info@ehubmall.com
Head office: 1-O/3F/1 Tilaknagar allahpur allahabad-211006 up
We aim to answer all your queries with-in 24 working hours, if you haven’t heard from us within this timescale please send an email to info@ehubmall.com
Our response time will vary based on the nature of query. We will make every attempt to respond to you expeditiously. We solicit your co-operation and understanding. We look forward for developing a mutually beneficial long-term association.
Deliveries
 Superfast delivery in 47 Minutes (Only up, bihar & delhi city limits for now). Our customer service team will notify you if there is any delay in delivery.
          Rest of India Delivery
We teamed up with FEDEX & other regional carriers across India to make sure that our products reach in timely fashion, we will send a notification email along with tracking number to confirm the delivery, we don’t offer cash on delivery to rest of India at this point, Please check out the cost of delivery in your Invoice.
100% Genuine Products
We source all our products direct from manufacturer, we have a stringent quality process to make sure that all our products are of exceptional standard, All our products come with original manufacturer warranty.
Payment, Pricing & Promotions
Cash on Delivery
Please make sure you have the right denomination when delivery agent comes down to drop of the phone, delivery agents has the right to request a different currency note if he feels it is a counterfeit or soiled or a note which is out of circulation.
Card/EMI on Delivery
We use portable card terminals from leading banks & leading card service providers; we test them on regular basis for better functionality, Just to make sure that you are the right card holder we might ask you to provide a valid photo identity card and signature proof to the delivery agent, In some cases banks expect us to take a photocopy of the proof of ID to make sure the transaction is genuine. Respective banks provide EMI services & they tend to change terms/interest percentage/tenure on regular basis.
Returns
We take returns if a wrong product is provided, we accept change of mind before the delivery of the product, please refer to returns policy for complete terms and conditions.